Frequently Asked Questions


How accessible are venues, hotels and transportation for persons in wheelchairs/scooters?
All of the Olympic and Paralympic venues are accessible for all client groups. Public transportation systems in the city of Rio de Janeiro will be offering full accessibility. Accessibility standards of the International Paralympic Committee (IPC) will be enforced in all new hotels built in the city.


Can an athlete bring more than six people into Canada Olympic House?
Additional requests will be dealt with onsite based on capacity. Please remember that all guests must register in advance.
Will COH have an ATM onsite?
There is an ATM onsite affiliated with Banco do Brasil. The ATM is located in the publicly-accessible portion of AABB-Rio, not within the Canada Olympic House area.


In case of emergency, what number do I call?
Fire Department: 193
Police: 190
Ambulance: 192

In case of emergency or an accident with injuries, dial 193 throughout the country. In the event of an accident without injuries, contact the military police at 190.

To reach the Emergency Operation Centre of the Consulate of Canada in Rio, dial 0800-703-2111. It is also possible to reach the centre by e-mail at

Where are the hospitals? Are there English-speaking Doctors onsite?
Please visit the RIO 101 > ABOUT RIO section of this website for a list of recommended hospitals and doctors.


What are the best routes to reach Rio?
Direct flights from Toronto (YYZ) to Rio (GIG) are the easiest routing but they are not offered every day. Look at the online schedule before planning your trip. The Toronto > Sao Paulo > Rio route can have fairly long layovers. Most flights to and from Brazil are overnight – keep this in mind when making travel plans.
Do I need to fill out any paperwork when entering Brazil?
You will receive a Brazil entrance card from the airline on the plane before landing. You must complete this card and show it to customs upon arrival. Half of this card will be returned to you and you must keep it until you depart. We recommend you keep this card in your passport.
What happens when I arrive?
From the time from when your plane lands until you walk out into the arrivals area can take up to an hour and a half. Brazilian Customs may be a slow process. Please plan accordingly. There will be expected high volumes of arrivals on August 3, 4, and 5. Be prepared and be patient.


What are my accommodation options?
The available accommodations consist predominantly of Airbnb (official supplier of Rio ’16), hotels, and/or private apartment rentals.


Will there be a website for Family & Friends to exchange tickets?
No, there will not be an official website to exchange tickets.
When will we receive our actual event tickets?
Information coming soon!


What are the hours of operation for the BRT and RioMetro?
Information coming soon!
Where can I purchase tickets to ride the BRT and RioMetro?
Information coming soon!
Will the Canadian Olympic Committee provide ground transportation from the airport to hotels for Family & Friends?
No. Ground transportation arrangements are your responsibility. We recommend you have a printed version of your exact hotel address and location to provide to taxi services (given the language barrier).
How much do taxis cost?
Overall, the taxi prices are very reasonable and rates are comparable to Canada. If the driver does not have a meter, be sure to ask for the price before getting into a taxi.
Can I rent a car?
We discourage renting a car. There will be very limited access for cars not showing an Olympic Vehicle Pass. Traffic in Brazil is undisciplined and challenges drivers with many adverse situations.
How do I get to my events?
Public transit and/or taxi are your best options to get to your events. As traffic can be heavy during peak hours in Rio, please give yourself enough time to travel to and from events. Important Note: Same-day sport event ticket holders do not ride for free, they will need to pay for transportation.
What happens when I depart?
It is expected that travel to the airport on departure day may take anywhere from one to three hours due to high Olympic traffic. It is recommended, if travelling on international flights, to arrive no later than 3 hours before your flight. Plan accordingly. Make sure you have the second portion of your entrance card in your passport.


What is the currency used in Brazil?
The currency used in Brazil is the Real (BRL). Recently the exchange rate has been close to 0.36224, where 1 Canadian Dollar equals 2.76 Brazilian Real. The most current exchange rate can be found at .
Do I need a plug adaptor or convertor for my electronics?
Rio uses 127 volts in most areas. Some areas use 220 volts, but they are clearly marked. Use type N plug adapters.
What time zone is Rio in?
Rio, Brazil is in Brasilia time zone (BRT). It is -3 hours from the UTC/GMT (Greenwich Mean Time).
Is the water safe to drink in Rio?
It is recommended to drink only bottled water. Water offered at higher end restaurants is OK to drink.
What is the legal drinking age in Brazil?
The legal drinking age in Brazil is 18.
Where is the Embassy of Canada located in Rio?
The Embassy of Canada is located in Copacabana:

Av. Atlântica, 1130 - 13º andar
Atlântica Business Center
Rio de Janeiro - RJ
Phone: (55 21) 2543-3004
Fax: (55 21) 3444-0319
What is the weather like in Rio during the months of August and September?
The weather is typically 22-26 ℃ in August-September.
Will there be a language problem?
Few of the local retail store and restaurant staff speak any English and very limited French. Many restaurants now produce an English menu. We anticipate that once inside the Olympic Park and the Olympic Venues, English will be more widely spoken.